Return & Refund Policy
Returns
We accept returns within 14 days of delivery. Customers are responsible for return shipping cost.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- Items must be in the same condition that you received them
Due to the nature of skincare products, we cannot accept returns on opened or used items for hygiene and safety reasons.
How to Start a Return
1. To initiate a return, please contact us at: hello@skinfriendly.com
Please include:
- Your order number
- Reason for return
- Is the product sealed and in original packaging?
If your return is approved, we will provide instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping fees are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery.
Include photos of the item and packaging so we can resolve the issue quickly.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original item (if eligible) and place a new order.
Non-Returnable Items
We do not accept returns for:
- Opened or used skincare products
- Items not in original condition
- Final sale items (if applicable)
Contact Us
If you have any questions about your return, please contact us at: